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Application Submitted
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Document Verification
In progress — typically 1–2 business days
Account Activated
Pending verification
Application Not Approved
Our team reviewed your application but was unable to approve it at this time.
If you believe this is in error, please contact support.
Approved!
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Your Application
Glowy+ Supplier Portal • All applications are reviewed within 1–2 business days
Dashboard
Welcome back! Here's your overview.
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Years Exp
0
Consultations
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Rating
Available
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Total Patients
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Active Queue
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My Patients
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New Today
Recent Activity
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My Wallet
Your earnings dashboard with real-time balance 20% platform fee applies
Available Balance
Rs. 0
Patients
0
Total Earned
Rs. 0
Withdrawn
Rs. 0
You Receive
Rs. --
After 20% platform fee
Admin: You can initiate payouts for this doctor
Today's Earnings
Gross Collected
Rs. 0
Patient paid
Platform Fee (20%)
Rs. 0
Retained by platform
You Receive (80%)
Rs. 0
Credited to wallet
Completed today0
PendingRs. 0
Bank Details
No bank details added yet
Add your bank account or UPI details to receive withdrawals
Account Holder
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Bank Name
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Account Number
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IFSC Code
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UPI ID
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OR
Provide either bank account details (account number + IFSC) or UPI ID. Both can also be added.
7-Day Earnings
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All Doctor Withdrawal Requests
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Withdrawal History
No withdrawals yet
Recent Consultations
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Request Withdrawal
Your withdrawal request will be sent to the support desk for processing
Available BalanceRs. 0
Withdrawal will be sent to:
Initiate Payout
Doctor: -
Doctor EarningsRs. 0
Already PaidRs. 0
Balance DueRs. 0
Business Reports
Live snapshot of the entire Glowy+ platform.
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Find Patient
Search for patients by Customer ID (GFM-XXXXXX) or name.
Patient Search
Enter a Customer ID or name to search
Patient Details
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⌘
Command CenterLIVE
Support Tickets
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open cases
›
Consultations
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in queue
›
Lab Requests
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pending
›
Medicine Orders
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active orders
›
Shop Dispatch
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awaiting dispatch
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Withdrawals
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pending payouts
›
Ad Campaigns
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pending review
›
Needs Immediate Action
—
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Case History
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Customer Support Tickets
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Open
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In Progress
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Urgent
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Resolved Today
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Support Ticket
Ticket Closed
Customer
Category
Issue Description
Linked Order
Issue Refund to Customer
Refund Amount (Rs.)
Refund Method
Reference / Notes (UTR, reason etc.)
Process Customer Return
Return Reason
Update Status
Priority
Resolution Summary
Staff Notes / Timeline
Close Ticket Permanently
Prevents it from appearing in active queues again.
Resolution / Closing Note *
Consultations
Auto-refreshes every 10s
What to do: Patients who booked video consultations appear here in real time. Assign a doctor to new requests, start the Agora video call from My Clinic, and move each case from Waiting → In Call → Completed. Completed consultations generate doctor earnings automatically.
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Lab Requests
What to do: Lab tests ordered by doctors (during consultation) or requested directly by patients via chat. Lifecycle: Payment Pending → Collect payment → Report Ready → Review Report → Complete. Use Collect Payment button for cash/UPI collection, then coordinate with Redcliffe Labs for home sample pickup and report upload.
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Medicine Orders
What to do: Medicine orders from doctor-written prescriptions or patient-uploaded prescriptions. For patient-initiated orders, review the uploaded prescription, build a medicine cart using Create Cart, then send to patient for payment. For doctor orders, collect payment and coordinate dispatch. Track each order through Confirmed → Dispatched → Out for Delivery → Delivered.
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Prescriptions
What to do: Prescriptions written by doctors that have not yet been fulfilled (patient has not placed a medicine order). Review the medicine list and pricing, help the patient place an order via View Patient, or create a medicine cart directly from the Medicine Orders section. Prescriptions move off this list once an order is created.
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Patient Files
How to use: Search for a patient by name, email, or Customer ID above, then open this section. You will see all lab reports and prescription files the patient has uploaded — useful for verifying claims, assisting with medicine orders that require a prescription upload, or reviewing a patient's medical history before a consultation.
Search for a patient to view their uploaded files
Withdrawal Requests (Doctors & Suppliers)
What to do:Doctor withdrawals — Rs. 300 is earned per completed consultation (Rs. 200 platform fee deducted). Doctors request withdrawal of their accumulated balance. Verify bank/UPI details shown on the card, then click Process Payout and enter your UTR/transaction reference after transfer. | Supplier payouts — suppliers requesting payment for goods sold or services rendered. Same process: verify bank details and process transfer.
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Pending Ad Campaign Requests
What to do: Suppliers submit ad campaign requests from their portal to promote their products inside the Glowy+ app. Review the campaign type (Sponsored Product / Featured Listing / Brand Representation Ad), total budget, CPC bid, daily spend cap, and bank billing details. Approve & Activate to go live immediately, Approve but Pause to schedule later, or Reject if the campaign does not meet guidelines. Activated campaigns start spending budget as users click.
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Programme Applications
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Orders Awaiting Dispatch
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Live Shipment Tracking
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Registered Doctors
Total Doctors: —
Active: —
Accepting Bookings: —
Total Consultations: —
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Supplier Applications
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Reject Application
Provide a reason (optional but recommended — it will be emailed to the supplier).
Registered Suppliers
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Supplier Support Tickets
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People Directory
All patients, doctors, staff, suppliers and orders — browse or search.
Enter package dimensions to check available couriers.
Select a courier for this shipment:
Process Withdrawal
Support Ticket
Customer
Category / Related Order
Issue Description
Update Status
Priority
Assigned Staff
Resolution Summary
Staff Notes / Timeline
Process Supplier Payout
Add Note
Collect Payment
Schedule Campaign
Approve and set go-live dates
Leave blank to go live immediately on approval
Leave blank to run until budget is exhausted
Create Medicine Cart
Delivery Fee
Rs.
Grand TotalRs. 49
Patient Queue
Manage patients waiting for attention.
Priority
Patient
Customer ID
Status
Assigned To
Created
Actions
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Programmes CRM
GLP-1 Weight Loss & Diabetes Reversal applications from mobile app users.
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All Patients
View and manage all registered patients.
Customer ID
Name
Email
Plan
Joined
Actions
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Staff Management
Manage doctors, coaches, and administrators.
Doctor Visibility Controls
Doctors only appear to patients when they click Go Live in their clinic. Use this to reset all doctors to offline at once.
Photo
Staff ID
Name
Email
Role
Status
App Visible
Last Login
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My Profile
Manage your professional profile visible to patients.
Profile Preview
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Years Exp
0
Consultations
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Rating
Available for Booking
Edit Profile
Delete Account
Permanently delete your staff account. This action cannot be undone. You will be logged out immediately.
Are you sure? This action cannot be undone.
My Appointments
Manage your patient appointments.
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Today's Appointments
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Pending
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Total Patients
Upcoming Appointments
Date/Time
Patient
Type
Duration
Status
Actions
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Glowy+Doctor Portal
Clinic
Live consultations & patient management
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--
MARKETPLACE LIVE
You are Offline
Patients cannot see or book you — toggle ON to go live
Go Live
Checking video service...
You are not visible to patients
Toggle Go Live above to appear in the Glowy+ app and start accepting bookings. You will remain hidden until you switch online.
PATIENT QUEUE
VIDEO CALLS
PRESCRIPTIONS
TELEMEDICINE
0
Bookings Confirmed
0
In Virtual Room
0
Waiting in Queue
0
Completed Today
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MARKETPLACE
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0
TOTAL
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RATING
Online
Live - Auto-refresh 30s
Loading queue...
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-ABHA Verified
Loading patient information...
Lab tests pending
Upload Prescription
Patient: -
Optionally upload a prescription image or PDF, then click Complete Consultation.
Tap to select or drag and drop
JPG, PNG, PDF up to 10MB
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Prescription uploaded successfully
Complete Consultation
ePrescription
NMC-compliant digital Rx · emailed to patient
Doctor Information
Patient Information
Clinical Details
Medicines (Generic Names — NMC 2023)
Follow-up (optional)
Digital Signature
Dr. ...
Clicking Sign & Send opens a signature pad — draw your signature to authorise and dispatch this prescription.
Saved to records & emailed from doctor@glowy-clinic.com PDF sent to patient + copy to your email for records
Doctor Signature
Draw your signature below to authorise this prescription
Sign here using mouse or touchscreen
Request Lab Tests
Patient: -
Select the lab tests required for this patient. The patient will receive a notification in their Family Doctor to complete payment and schedule home collection.
Loading lab tests...
Selected TestsRs. 0
Home Collection FeeRs. 99
Review Lab Report
Upload Prescription
Patient: -
Upload a prescription file (image or PDF). The patient will receive this in their consultation history.
Click to upload prescription
Supports JPG, PNG, PDF (max 10MB)
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✓ ABHA Verified
Search Patient Records
Search for a patient to view their medical records
Medical Records
No medical records found
Medications
No medications prescribed
Patient Uploaded Files
No files uploaded by patient
Lab Requests Management
Comprehensive dashboard to manage all patient lab test requests
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Total Requests
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Today
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Pending
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Payment Pending
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Paid
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Report Ready
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Reviewed
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Completed
Showing 0 lab requests
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Diet Planner Dashboard
Manage diet plans and explore patient wellness data.
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Active Plans
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Total Clients
My Weekly Meal Plans
Plan Title
Patient
Week
Status
Created
Actions
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Search Patients
Enter a search term to find patients
Patient Summary
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Health Profile
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Weight History
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Food Logs
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Exercise Sessions
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Glow Scores
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Staff Notes
No notes yet
Product Catalog
Manage your health product listings, images, and stock levels.
Critical Low Stock:Checking...
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Total Products
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Active Listings
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Low Stock Items
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Total Orders
Inventory Table
Image
SKU
Name
Category
Price (INR)
Stock
Status
Actions
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List a New Product
Complete all 4 steps to publish your product to the Glowy+ marketplace.
Step 1 — Category & Identity
Step 2 — Product Photos
First photo is your primary storefront image
Click to upload primary photo
Primary product image
Square PNG or JPG recommended (min 800×800px). This is the first image customers see on search, category, and product pages. Clean white or light background works best.
Photo 2
Photo 3
Photo 4
Photo 5
Upload Logo
Square PNG or JPG, min 200×200px. Shown next to your brand name on every product page.
Step 3 — Pricing & Product Details
Enter each variant on its own line as: Label | Price (INR) | MRP (INR) — e.g. 500g | 799 | 999
Step 4 — Compliance & Brand Story
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Review Before Submitting
Fill in details above, then this summary will appear.
Your net revenue will be credited to your account after delivery confirmation and platform fee deduction.
Product Listed Successfully
Your product is now live on the Glowy+ marketplace.
Catalogue ID
—
How the main app finds this product:
By Catalogue ID /api/shop/products/catalogue/GWY-CAT-XXXXXX
By Category /api/shop/products/category/
In Marketplace Search Appears in /api/marketplace/products and category browsing
Inventory
Monitor stock levels and record replenishments across all your products.
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Total Products
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Low Stock (≤5)
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Out of Stock
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Total Units
Stock Levels
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Restock Product
Advertise
Promote your products to Glowy+ users. Approved campaigns go live in the app marketplace on your chosen dates and run until the budget is spent.
Stats refresh every 10s
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Active Campaigns
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Pending Review
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Total Campaigns
Sponsored Product
Your product shown in the "Sponsored" horizontal scroll on every product detail page. Widest reach — appears to users browsing any product in your target category.
CPC from Rs. 5 / click
Featured Listing
Your product boosted to the top of the main product list with a "Featured" badge. Great for new product launches in a specific category.
CPC from Rs. 8 / click
Brand Representation Ad
Full-width brand showcase at the top of the store. Maximum brand visibility — ideal for promotions, seasonal offers, and brand awareness. Pay only per click.
CPC from Rs. 10 / click
Launch a Campaign
Campaigns are reviewed within 24 hours and go live on your chosen dates.
Step 1 — Choose Placement
Sponsored Product
Shown in "Sponsored" scroll on every product detail page. Widest reach across your category.
from Rs. 5 / click
Featured Listing
Boosted to the top of the product list with a "Featured" badge. Great for new launches.
from Rs. 8 / click
Brand Representation
Full-width brand showcase at the top of the store. Maximum visibility for promotions.
from Rs. 10 / click
Step 2 — Product & Targeting
Step 3 — Budget & Bidding
Pauses when spent. Min Rs. 100.
Estimated — clicksat your current budget & bid. Higher bid = more placement priority.
Step 4 — Schedule (Optional)
Campaign Tracker
Live campaigns and finished campaigns with billing status
Total Ad Spend: --
Pending Invoice: --
Settled: --
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All Campaigns
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Ad Campaigns
Review, approve, and manage all supplier ad campaigns. Approved campaigns are shown in the mobile app.
Live updates every 10s
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Pending Review
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Active
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Paused
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Total Impressions
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Total Clicks
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Edit Campaign
Supplier Payouts
Outstanding payment balances per supplier — delivered earnings minus cancelled / RTO deductions.
Total Outstanding
--
across all suppliers
Total Net Delivered
--
after 15% platform fee
Cancelled / RTO Loss
--
deducted from outstanding
Total Settled
--
completed payouts
Show:
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Process Payout
Net Earned:
Already Settled:
Cancelled / RTO:
Outstanding:
Support
Raise issues with the Glowy+ team — payments, listings, orders, or anything else.
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Open Tickets
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In Progress
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Resolved
Raise a Ticket
My Tickets
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GST Invoices
Tax invoices issued to your buyers. Your GSTIN appears on every invoice — B2B buyers can claim Input Tax Credit.
to
Your Seller GSTIN (printed on all invoices)
--
B2B buyers can claim ITC
CGST + SGST on B2B invoices
Total Taxable Value
--
excl. GST
Output GST Liability
--
CGST + SGST collected
B2B Invoices
--
buyer can claim ITC
B2C Invoices
--
retail customers
CGST Collected (to remit)
--
Report in GSTR-1
SGST / UTGST Collected (to remit)
--
Report in GSTR-1
Invoice List
0 invoices
Invoice #
Date
Order #
Buyer
Type
Taxable
CGST
SGST
Total
Status
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Order Queue
Track and move every order through your fulfilment pipeline.
Tick all status events in the Shiprocket webhook form. The order dashboard auto-refreshes every 15 seconds to pick up changes.
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Returns & RTO
Track what comes back, why it comes back, and dispute unfair losses.
Period:
Return to Origin (RTO)
Courier could not deliver — customer was unavailable or refused the package. It was never opened. No return shipping fee is charged. Stock comes back to your warehouse.
TOTAL RTO
--
undelivered orders
RTO RATE
--%
of shipped orders
STOCK AT RISK
--
value of returned stock
DELIVERED OK
--
successful deliveries
RTO Rate by Product
PRODUCT
SHIPPED
DELIVERED
RTO
RTO RATE
RTO/DELIVERY
STOCK VALUE
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Courier RTO AnalysisWhich courier is causing the most RTOs
COURIER
TOTAL SHIPPED
DELIVERED
RTOs
RTO RATE
ACTION
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Request Courier Block
This will raise a support request to block from being assigned to your future shipments. Our team will review and action within 2 business days.
All RTO Orders
ORDER
CUSTOMER
ITEMS
AWB / COURIER
COURIER STATUS
VALUE
DATE
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Customer Returns
Customer received and opened the package but sent it back — wrong size, damaged, or poor quality. Return shipping fees are deducted from your payout. Review these to fix product quality or listing accuracy.
Return Rate by Product— use this to identify problem listings
PRODUCT
DELIVERED
RETURNED
RETURN RATE
RETURNS/DELIVERY
REVENUE LOST
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All Customer Return Orders
ORDER
CUSTOMER
ITEMS
AWB / COURIER
COURIER STATUS
VALUE
DATE
CLAIM
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Safety Claims (Disputes)
If a returned package arrived empty, damaged, or with a fake/wrong item inside, file a claim here to dispute the return and recover your money. Our admin team will investigate and process the claim.
File a New Claim
Your Claims
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Payments
Revenue, profit & loss breakdown from your orders.
to
Lifetime Gross Revenue
--
all delivered orders
This Month
--
Last Month
--
Customer Paid
--
listing price (incl. GST)
→
Gross Revenue
--
your share (after 10% platform fee)
→
Available Balance
--
Auto-settle at Rs.10,0000%
Cancelled / Loss
--
0 orders
Taxable Value
--
excl. GST (delivered)
Total GST Collected
--
CGST + SGST
CGST Collected
--
Central GST @ 50%
SGST Collected
--
State GST @ 50%
TCS Collected
--
0.5% on taxable (GSTR-8)
Order
Date
Product / HSN
Qty
Listing Price
Taxable Value
CGST
SGST
TCS (0.5%)
Net Revenue
Status
Payment
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Request Payout
Payouts processed within 3-5 business days after your request is approved.
Bank / UPI Details
Pre-filled from GST registration — confirm this matches your bank account name
No GST registered — please enter the name exactly as on your bank account
Tax & GST Reports
Download compliance reports for your GST filings. Use the month picker below or a custom date range.
Tax Collected at Source on delivered orders — GSTIN, HSN, taxable value, CGST/SGST, TCS @ 0.5%, net value. For GSTR-2A reconciliation.
TCS Sales Return
TCS reversed on cancelled/returned orders — matches GSTR-8 return format.
Payout History
Request ID
Amount
Status
Requested On
UTR / Ref
Notes
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Push Notifications
Create and send customized notifications to different user segments.
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Subscribers
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Non-Subscribers
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Active Devices
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Templates
Notification Templates
Name
Title
Segment
Category
Status
Actions
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Quick Send
Recent Notifications
Sent At
Title
Type
User
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New Notification Template
Patient Details
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Create Weekly Meal Plan
Create Custom Meal
Customer Preview
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Browse Recipes
Search for recipes from FatSecret or our curated Healthy Recipes collection to add to your meal plan.
Recipe Details
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List New Product
Catalogue ID:SKU:
Product PhotosClick a slot to upload — first photo is primary
Add Photo
Primary *
Add Photo
Photo 2
Add Photo
Photo 3
Add Photo
Photo 4
Add Photo
Photo 5
Upload Logo
Square PNG or JPG, min 200×200px. Shown next to your brand name on every product page in the app. Stored on Cloudflare R2 CDN.
Original / printed price — will show crossed out
Weight / Size OptionsShown as selectable chips in the app
Each option becomes a selectable chip — e.g. 100g, 250g, 500g, 1kg or 30 capsules, 60 capsules
GST & Tax DetailsRequired for GST-compliant invoices
Product HighlightsPick all that apply — shown as badges in the store
0 / 30 selected
Nutrition Declaration
As per FSSAI labelling norms — mandatory per 100g / 100ml. Per serving column is optional but recommended.
NutrientPer 100g / 100mlPer Serving
Energy (kJ)
Energy (kcal)
Fat (g)
of which saturates (g)
of which mono-unsaturates (g) optional
of which poly-unsaturates (g) optional
Carbohydrate (g)
of which sugars (g)
of which polyols (g) optional
Fibre (g)
Protein (g)
Salt (g)
Indian Certifications & Licences
Tick all that apply — shown as trust badges on the product page
Use only FSSAI-permitted claims. Avoid absolute claims; qualify with "helps", "supports" or "contributes to".
List in descending order of weight at time of manufacture. Use standard INCI names for cosmetics. Highlight major allergens.
Declare all major allergens present or at risk of cross-contamination as per FSSAI norms.
Tell your brand story
Your brand story section appears on every one of your product pages in the Glowy+ shop. Use it to build customer trust — share your origins, manufacturing standards, quality promise, certifications, and the people behind your brand.
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These appear as a visual story gallery below your product details. Use lifestyle shots, facility photos, certs, team photos, or product-in-use. Recommended ratio: 16:9 or 4:3.
Story 1
Story 2
Story 3
Story 4
Story 5
Your net revenue will be credited to your account after delivery confirmation.
